Unified Messaging

The ShoreTel and Toshiba systems provide a complete messaging solution including voice mail and automated attendant, along with unified messaging desktop tools for users. The solution scales seamlessly up to 10,000 mailboxes which can be centralized or distributed across a network on standard servers.

Key Benefits

Improved Communications: With a unified messaging infrastructure for all sites, employees communicate faster and easier, helping boost business performance. Voice mail and automated attendant services can be centralized at the main site or distributed throughout the network - even though there are multiple sites - all users are on a single system allowing seamless reply, forward, broadcast and distribution list access. And with a desktop tool for unified messaging for all users, features become usable rather than hidden behind cryptic telephone keypad sequences. With features of Follow Me Find Me, Call Handling Modes and Message Notification, mobile employees can stay in contact with other employees and customers while on the road.
Seamless scale without port and disk limitations: ShoreTel voice mail and automated services run on standard servers distributed across your IP network. Traditional "port" limitations have been removed and "storage" is limited only by the size of the hard disk. Gone are the days of paying for "ports" and "hours" of voice mail.
Reliability through distributed architecture: The ShoreTel system distributes voice mail and automated attendant to servers across the network. In the event of a WAN outage, the remote voice mail will continue to operate without interruption. In the event a remote voice mail server fails, calls can automatically route to another server to ensure the calling party can be routed or leave a message.

Key Features

Voice Mail: The ShoreWare Voice Mail service is provided as a standard for all users. It requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. In multi-site configurations, voice mail servers can be distributed at larger locations to provide survivable voice mail as well as save valuable WAN bandwidth. The voice mail system supports up to 10,000 mailboxes and features multi-lingual support for US English, UK English, Spain Spanish and France French.
Unified Messaging: The ShoreTel system provides integrated messaging for any PC desktop, as well as unified messaging with Microsoft Outlook. This includes voice mail in your inbox, directory dialing using your contacts, contact screen pop, and calendar integration. Voice mail messages are stored in the industry-standard WAV Audio for Windows format, allowing you to play them on multimedia PCs, attach them to email messages or embed them in other documents.
Follow Me Find Me: The powerful Follow Me Find Me feature allows calling parties the option find you on your cell phone. If you do not answer, the system will pull the call back and the message will be left on the ShoreTel voice mail system.
Call Handling Modes: With a wide array of call forwarding and personal greeting modes, a business can present a highly professional image. Users can easily program customized responses to meet their individual needs. With just a mouse click they select from an array of call handling options to manage incoming calls when in a meeting, working from home or out of town. Users can customize their greetings, forward calls to another number, specify how quickly voice mail picks up a call and be notified when a voice mail message is received.
Message Notification: Using the message notification feature, users can be notified via email, cell phone or pager when a message has arrived without having to call in constantly to check if new messages have arrived.
Automated Attendant: The ShoreWare Auto-Attendant service provides 24-hour automated call answering and routing to improve service and enhance your company's image for inbound callers. Outgoing prompts can be customized and linked to the time of day and/or day of week. Individual groups, like technical support and sales organizations, can have their own menus with unique greetings and options. Like the ShoreWare Voice Mail service, the ShoreWare Auto-Attendant service also consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth.