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KTS is one of the oldest and most dependable Toshiba distributors in Southern California. With more than 18 years of experience our extensive base of thousands of installed systems includes the largest concentration of their
most sophisticated PBX and Voice Mail systems and other special applications. Our field service area includes metropolitan Southern California, Los Angeles County, Orange County,
San Bernardino County, Riverside County and portions of Ventura and San Diego County.
We also support the Nortar Systems, ShoreTel IP Systems and Active Voice line
of voice processing products. We also provide services for many peripheral products such as IVR and Call Accounting Products.
“Service Performance Guaranteed”
All customers that acquire a new business communication product from us automatically receive free of charge our on-premise Total KTS Maintenance Guarantee during the first twelve months of operation. Our Total KTS Maintenance Agreement provides you
with comprehensive maintenance coverage for all facets of your Alert provided business communications systems. Our Total KTS Service goals are:
| Standard Repair Service - Our goal is to respond to non-emergency or routine repair requests on
the same or next ‘business day’. On 20% of all service occasions, it is our intention to deliver service within 24 hours of your requests, Monday through Friday (except legal holidays), between the hours of 7:30 A.M. and 5:30 P.M. On the remaining 80% of all service occasions we will deliver service the next
business day. |
“In a standard repair, non-emergency situation, we guarantee our Total KTS Maintenance customer that we will meet our service response goals or we will apply a $100.00 purchase credit to their account
for each occurrence.”
Additions, Moves and Program Change (AMC) Service - Our goal is to respond to ordinary additions, station moves and program changes to your business communications system, on average, within five (5) business days.
Ordinarily AMC work is performed Monday through Friday (except legal holidays), between the hours of 7:30 A.M. and 5:30 P.M. Extraordinary AMC requests from customers may be completed sooner or later, depending upon the special circumstances.
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Emergency Service - Our goal is to respond to customer requests for emergency service during our normal business hours within four (4) hours.
Emergency service requirements apply when 30 to 100% of the stations and or central office trunk lines are out of service; or, when there is a loss of a major system feature which disrupts the normal operation of the customer. |
“In an emergency situation, we guarantee to respond to our customer’s emergency service requests within our emergency service goals or we will apply a $100.00 purchase credit to their account for each hour that we fail to respond, up to a maximum of $1,000.00.”
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