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INFO-CHIP COMMUNICATIONS is one of North
America's leading providers of Telephone on-hold marketing services and
systems. ICC's 100% digital system of production and playback ensures CD
quality production throughout. No moving parts. No maintenance. Just plug
in...and play!
Every day, millions and millions
of phone calls are made & received. Just think of the calls in and out of
your organization. Although you may not like to, sometimes calls do need to be
placed on hold. In fact, here are some interesting statistics from AT&T and
Teleconnect Magazine:
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70% of all your calls will
be placed on hold.
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52% of those calls will be
left on hold for over 1 minute.
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Of those calls left on hold
for longer than a minute, 60% hang up before someone has a chance to
answer the line.
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Of those who hang up, 30%
will NOT CALL BACK.
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88% of all callers prefer
custom messages on hold over all other on hold options. (This includes the
radio - in fact, the radio produces even higher hang-up rates than dead
air or silence on hold.)
DPU-2000
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Using the newest technology
available on the market, the DPU-2000 (Digital Playback Unit series-2000)
uses programming similar to CD writing, making certain that your callers
receive a clear, concise sound.
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