Callwhere^® Call Accounting is the most effective management tool you can add to your current phone system. In fact, your organization cannot afford to operate without it. In minutes, Callwhere^® can provide your management team with information that will immediately improve the performance and profitability of your organization.

Callwhere^® is the ideal call management solution for small offices, medium sized businesses, large corporations, or any organizations that want to take full control over their telephone system. Customized for each organization, Callwhere^® is the perfect solution for; preventing telephone misuse, identifying unnecessary telephone expenses, facilitating client billing or telephone resale services, and generally increasing employee productivity.

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Other Applications for Callwhere^®

• Call Center Productivity & Training

• Schedule personnel and telephone usage based on the time(s) of day you receive the most calls

• Determine whether your inside sales staff is maintaining sufficient call volume

• Analyze average call duration to KTS the training needs of customer service personnel

• Call Misuse and Abuse Prevention

• Identify personnel who are abusing or misusing your phone system, or spending too much time on the Internet

• Bill-back or Resale Telephone Expenses

• Allocate or bill back telephone related expenses to departments, independent contractors, or clients

• Manage and Monitor Communication Infrastructure

• Eliminate rarely used circuit or trunks

• Identify failed circuits or trunks

• Disputes and Security

• Substantiate communication related disputes

• Identify inbound and outbound security breaches

• Recover Missed Sales Opportunities

• Provide the names and numbers of parties who call in after hours (dependent on service provided by your phone company and the capabilities of your phone system)

• Analyze Advertising Expenditures

• Identify the source of your advertising inquiries (dependent on the capabilities of your phone system to generate DNIS data, and the service provided by your long distance provider)

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